1. Definitions
In these terms and conditions the following meanings will apply:
The Company means Spiralling, whose trading address is at 7 Young Crescent, Sutton in Ashfield, Nottinghamshire NG17 5GF, UK.
Customer means the person or company whose details are entered on any order or enquiry form on this website.
Browser means any person accessing and using this website by means of software products enabling Internet connection.
The Website means the website at www.spiralling.co.uk

2. Copyright.
The website is owned and operated by Nicola Kelsall and all contents and designs are copyright of Nicola Kelsall and The Company and its suppliers. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.

3. Products and Services.
Products offered by The Company, including for sale through The Website, include Guided Meditation CDs, fair trade incense and incense holders, fair trade sound therapy instruments, sound therapy treatments. The company undertakes that all products are of suitable quality for purpose.

4. Conditions of Contract.
No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in the United Kingdom and will be interpreted, construed and enforced in all respects in accordance with the laws of the United Kingdom, and will be subject to the jurisdiction of the English Courts. In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

5. Delivery.
Delivery of products ordered from stock will normally be made within 5 working days within the UK and within 10 working days for addresses outside the UK, although delivery of goods may take up to 28 days (within UK) and 35 days (outside UK). Carriage costs will be charged as indicated on the order and confirmed to the Customer with the order acknowledgement. The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.

Delivery Costs:

UK	£2.50
Europe	£4.00
All other destinations	£7.00

6. Price and Payment.
The Company reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation. The price of the contract will require to be paid in full prior to dispatch of the products unless otherwise agreed. Payment is of the essence of the contract and the Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.

7. Payment and Personal Data Security.
To facilitate effective processing of orders the Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server. Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission.

8. Warranty.
The Company warrants that all products supplied will be of suitable quality and fit for their designed purpose, (and offers an unequivocal guarantee that they will be free from manufacturing defect or fault). Exceptionally however, any discounted or "sale" products will be sold "as is" and are specifically excluded from this guarantee. No guarantee is offered where products are used for purposes other than that for which they were designed. This warranty is in addition to, and does not affect, your statutory rights.

9. Cancellation.
The Distance Selling Regulations allow the Customer the right to cancel an order placed on this website. If you wish to cancel your order under the DSR, you must do so in writing (email, letter or fax) within seven days of receiving the goods.  You will be entitled to a full refund including shipping costs.  However, the Company exercises its right to have such goods returned to it.  The Customer will be responsible for the cost of such return.  Sealed audio and visual media is not covered in this way; the Customer has the right to cancel the order only if the media remains unopened.  In addition, the DSR gives the Customer the right to inspect the goods as they would in a shop.  As you would not be able to open sealed packets of incense etc in a shop, we ask that you do not ask to return opened items of this nature unless faulty.  

10. Other Returns
In the unlikely event of products being faulty or of sub-standard quality, please report such problem immediately to the Company using the enquiry form or contact details on the website.  Such a report should be made within three days of receiving the goods.  Arrangements for the return of such product will be made. Goods should be returned together with original packaging wherever possible. A replacement will be sent to the Customer, or a refund issued.  Where there has been a delay in reporting a fault, the Company reserves the right to issue a credit note.

11. Liability.
To the maximum extent permissible in law, the Company excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Company in connection with the contract. In any event the maximum liability of the Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.

12. Title and Risk.
Title in the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Company until such time as the products are delivered to the Customer.

13. Force Majeure
In the event of circumstances outside the Company's control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

14. Notices.
All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to the Customer's postal address or by email to the Customer's email address, as notified to the Company by the Customer. Communications to the Company should be addressed to the trading address at 7 Young Crescent, Sutton in Ashfield, Nottinghamshire NG17 5GF, UK or by email to info@spiralling.co.uk or by telephone at +44 (0)1623 466302.

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.